We want to keep you updated with our Key News and share useful information with you.
If you need to refer back to older stories from the last year, you can view these too or read our 2010-2011 archives.
We're introducing 2 new routes from London Heathrow to Las Palmas, commencing from 26 October and London Gatwick to Larnaca commencing from 30 June. Both routes are now available for sale.
The direct weekly Saturday service to Las Palmas will operate on Saturdays from LHR Terminal 5 and will provide a new Winter sun destination in the Canary Islands.
The new service to Larnaca will operate at a frequency of 3 per week using an A319 aircraft and is in addition to the existing daily flight from Heathrow.
We have introduced a new process for the Refund Requests that you submit to us. Up until now, you needed to fax details over to us. With immediate effect, you can now submit a webform from batraveltrade.com.
You'll need to complete a form for each booking reference with a maximum of 9 passengers. On submitting the form, you will receive a confirmation email with the details you provided and this will also go to our Refunds team to action.
If you need to supply supporting evidence for the Refund Request, please send this by fax with the PNR, ticket number and lead passenger name marked clearly to 0207 660 0484.
Just a reminder, you should process refunds yourself in your GDS, You should only submit refunds to us if:
Refunds will be credited to the original form of payment and please allow up to 6 weeks for us to process your request.
We’re pleased to announce the launch of the British Airways Training Academy, packed full of information and knowledge to help you in your role.
You can learn all about our products, loyalty programmes, alliances and also policies including baggage, seating and many more.
Complete all 5 modules before 30 June 2013 and we'll enter you into a prize-draw to win a pair of Club Europe tickets and 20 lucky winners can win £25 of Capital Bonds.
We will begin flying from London City to Granada (GRX) from 25 July 2013. This will be an all year round service with a 5x weekly operation until 31 August when Thursday flights will cease and we'll reduce to a 4x weekly.
Granada Airport has a single terminal facility providing a gateway into the popular region of Andalusia.
We are extending our new Hand Baggage Only fares across the whole of our London Gatwick shorthaul network.
We introduced the new type of fare at London Gatwick for a selection of routes on 19 February. We have now opened the remaining LGW routes for travel from 2 April 2013.
Fares can be booked using an account code of HBO00 and you can view booking details and GDS entries in the attached pdf.
We're extremely excited that our A380 aircraft that are due to be delivered in July 2013 and tickets are now open for sale. The aircraft will have 4 cabins and can accommodate up to 469 passengers.
We are now selling London Heathrow to Los Angeles for travel from 15 October and London Heathrow to Hong Kong for travel from 15 November.
From 1 April, 2013, we are moving to our new summer schedule for Leeds Bradford with a flight move to London Heathrow Terminal 5 too. This will mean 20 flights a week between Yorkshire and London.
This will improve transfers for customers, particularly on LHR routes including Hong Kong, New York, Johannesburg, Singapore and Sydney.
Find out more and view flight timings
