London Heathrow Terminal 5
Enjoy a seamless journey through the airport, whether you’re transferring flights or starting your trip. With stylish shops and restaurants, and luxurious Galleries lounges, Terminal 5 will change the way you fly, forever.
Terminal 5
Choose one of the following topics for more information:
- Check in and clear security at least 35 minutes before your flight
- Check-in facilities at Terminal 5
- Bag Drop opening times
- Passport & visa checks for intercontinental flights - hand baggage only
- Lounge information
- Shopping and eating at Terminal 5
- Be at your boarding gate at least 20 minutes before your flight
Check in and clear security at least 35 minutes before your flight
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You must pass through check-in no later than 45 minutes before your flight.
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You must also have entered Security at least 35 minutes before your flight departs.
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If you do not meet these times, you will not be allowed on to your flight.
Check-in facilities at Terminal 5
Print your boarding pass
If you have used online check-in or mobile check-in and you need to print your boarding pass, you can go to a check-in kiosk or a check-in desk at the airport to collect it.
Check-in kiosks
Terminal 5 is split into zones with Zone A at the North end of the terminal and Zone J at the South end.
To help the flow of people through the terminal, you should go to the zone relevant to your destination or class of travel.
Zone information
- Zone A - is for children travelling alone and customers who have oversized baggage to check in.
- Zones B and C and G - Bag Drop desks for domestic, shorthaul and longhaul flights. Customers with hand baggage who are travelling longhaul, or to Kiev or Tripoli can get their passports checked in this zone.
- Zones D, F and G - Bag Drop for domestic, shorthaul and longhaul flights.
- Zone G - Fast Bag Drop desks for domestic, shorthaul and longhaul flights and customers travelling to Moscow or St. Petersburg must go to this zone to have their passport checked and to drop off checked baggage.
- Zone H - is the dedicated Business Class area of the terminal. Club World and Club Europe customers can also use any of the relevant zones shown above. Our Silver Executive Club members can also use this zone to check in.
- Zone J - is the dedicated area of the terminal for First customers. First customers can also use any of the eligible zones above.
Bag Drop desk opening times
Bag Drop desks for checked baggage open at the following times -
Bag Drop desk opening times
| Premier, Gold and Silver Executive Club members | From 05:00 on the day of departure. |
| First, Club World and Club Europe passengers | From 05:00 on the day of departure. |
| Euro Traveller and Domestic passengers | From 3 hours before the flight departure time. |
| World Traveller and World Traveller Plus passengers | From 3 hours before the flight departure time. |
Passport & visa checks for intercontinental flights - hand baggage only
Intercontinental flights include Moscow, St Petersburg, Kiev and Tripoli.
If you have hand baggage only and you have checked in online, using a mobile or at a check-in kiosk, you will need to go to a passport and visa check desk before going through airport security. This ensures we have checked that you are ready to fly and are carrying the correct passport and travel documents before going through airport security.
Zones
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For any intercontinental flight go to zones B, C, or G.
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For Moscow or St Petersburg go to desks in zone G.
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For Kiev or Tripoli go to desks in zones B, C or G.
If you have baggage to check in, your passport and visa will be checked at a Bag Drop or Customer Service Desk.
Lounge information
If you’re travelling in First, Club World or Club Europe or are a Gold or Silver Executive Club member, you’ll have access to Terminal 5’s exclusive Galleries lounges, sleek contemporary interiors with a touch of uniquely British style.
Terminal 5 has two departure buildings, the main Terminal 5A and satellite Terminal 5B, each with lounge facilities. These are linked by a track transit system.
Galleries lounges in Terminal 5A
The Concorde Room
For customers travelling in First*.
A place for both serious relaxation and serious business, the soothingly understated opulence and calm of the Concorde Room provides a genuinely exclusive environment for First passengers.
World class lounge features include:
- an intimate dining with elegantly designed booths and full waiter service
- the Concorde Bar
- state-of-the-art business suite capable of seating eight with PCs and full printing facilities
- three private cabanas - hotel-style rooms with a comfortable day bed and ensuite bathroom
- a terrace and viewing area where you can enjoy a relaxing drink and spectacular views
* Gold Executive Club members who earn 5,000 Tier Points will be issued with a Concorde Room Card.
Galleries First
For Gold Executive Club members and customers travelling in First.
Whether you’re travelling for business or pleasure, you’ll find your needs catered for with:
- a Champagne Bar, Gold Bar and Wine Gallery
- a Coffee House
- the Refectory & Deli
- a terrace and viewing area
- a dedicated work and entertainment zone installed with full Microsoft Office software package
- free Wi-Fi throughout
- Kids Zone designed by El Ultimo Grito
Galleries Club lounges
For Gold and Silver Executive Club members, and customers travelling in First, Club World and Club Europe.
The Galleries Club lounges offer a range of luxury amenities throughout, including:
- the Chef’s Theatre and Food Court with a view into the kitchen
- a deli and coffee house
- a 20 seater cinema
- free Wi-Fi throughout
- dedicated work and entertainment zone with desktop computers and printers
- a complimentary Silver Bar
- a specially designed KidsZone
There is a Galleries Club lounge at both ends of Terminal 5 as well as in the satellite building, Terminal 5B.
If you are departing from Terminal 5A, you must use the lounges within 5A and not go to 5B as you will not be able to return to 5A.
Galleries Arrivals lounge
Exclusively for those travelling in First and Club World or Gold Executive Club members travelling longhaul, the Galleries Arrivals lounge has been designed to allow you to pause, unwind, collect your thoughts and freshen up.
Make sure you’re refreshed and ready for the day ahead with an invigorating power shower, help yourself to food and drink or catch up on some work.
You can also enjoy a complimentary well-being treatment at the Elemis Travel Spa while the valet service presses your suit, ensuring you leave looking as good as you feel.
The Galleries Arrivals lounge at London Heathrow Terminal 5 is open daily from 05.00 to 14.00.
Galleries Club lounge in Terminal 5B
If you're travelling on a longhaul flight from Terminal 5B, we suggest you use our Galleries Club lounge located in Terminal 5B.
You are offered the same facilities as the Galleries Club lounges in Terminal 5A. It also means that you will be close to your gate for boarding, as the journey between 5A and 5B takes approximately 15 minutes.
If you are departing from Terminal 5B, we recommend that you leave the lounge 35 minutes before departure to ensure you arrive at the boarding gate no later than 20 minutes before departure.
Shopping and eating at Terminal 5
Shopping at Terminal 5
Eating at Terminal 5
At Terminal 5, you'll find everything from famous perfumes to the latest electronic gadgets, as well as all your travel essentials.
Fashionistas are in for a treat too. Top brands such as Harrods, Tiffany & Co, Mulberry, Prada, Kurt Geiger and Reiss have all created unique Terminal 5 stores. Many, such as Paul Smith's Globe, offer exclusive Terminal 5 pieces.
Whether it's a light bite or a full meal, the Terminal 5 dining experience raises the bar for quality cuisine on the move. You might wish you could come and eat here even if you weren't catching a flight.
Gordon Ramsay's exciting restaurant, Plane Food, is a perfect example, with delicious recipes served in a stunning setting bathed in glorious natural light with views out over the runways.
Be at your boarding gate at least 20 minutes before your flight
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To ensure we deliver the service you expect and avoid delays, you must at your boarding gate at least 20 minutes before your flight departs.
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If you do not meet this time, you will not be allowed on to your flight.
