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Contact Directory

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A
ACM/ADM
Fares Audit
(Recoveries, Sales, Refunds)		Fax: 020 8738 9336
ChargebacksFax: 020 8738 9600
Loss prevention
(stolen and fraudulently used tickets)		Fax: 020 8738 9600
Claims queriesFax: 020 8738 9999
Unreported SalesFax: 020 8738 9999

AD 75/50 TravelFax: 020 8738 9796
01 886 2039 (ROI agents - handled by Aer Lingus)
Air Miles08705 525 550
Amadeus Help Desk08456 588 833
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B
Baggage Claims0844 493 0 787
Fax: 020 8579 4314
(write to):British Airways Baggage Claims Unit (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG
Baggage Helpline (24 hours)0800 408 1100
BA Carrier Identification PlatesFax: 020 8738 9796
British Airways Health Services020 8738 5444
Fax: 020 8738 9644
BA Miles0844 493 0 747
Fax: 01787 881 405
(write to):British Airways Executive Club
PO Box 111
Sudbury
Suffolk
CO10 6FB

British Airways Holidays
Main Consumer Line0844 493 0 756
Main Consumer Line
Cities and Short Breaks		08702 400 740
24 hour Duty Office
Customers in Resort		020 8707 4460
Bank Settlement Plan (BSP):020 8607 6322
01 873 0988 (Rep. of Ireland only)
BSP Account Queries01 407 3072 (Rep. of Ireland only)

British Airways - Head Office and Sales Departments
Head Office0844 493 0 787
+44 191 490 7901
(write to):Waterside
PO Box 365
Harmondsworth
Middlesex
UB7 0GB
Leisure SalesWaterside
PO Box 365 (HABG)
Harmondsworth
Middlesex
UB7 0GB
Consumer Sales
Manchester		Pioneer House
The Towers Business Park
Wilmslow Road
Didsbury
Manchester
M20 2BA
Consumer Sales
Glasgow		Campsie Drive
Glasgow Airport
PA3 2SD
Scotland
Consumer Sales
Dublin		2nd Floor
Marine Court
Malahide
Co. Dublin
Ireland
Corporate SalesWaterside
PO Box 365 (HBAG)
Harmondsworth
Middlesex
UB7 0GB

Business Life Magazine020 7534 2400
Fax: 020 7534 2401
(write to):Cedar Communications Ltd
Pegasus House
37-43 Sackville Street
London
W1S 3EH
email: businesslife@cedarcom.co.uk
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C
BA World Cargo Reservations08457 222 777
01 862 0666 (Rep. of Ireland)
Customer Numbers
Reservations and General Enquiries0844 493 0 787
1 890 626 747 (Rep. of Ireland)
Customer Relations0844 493 0 787
+44 191 490 7901 (ex-UK Trade only)
Fax: 020 8759 4314
(write to):British Airways Customer Relations (S506)
P.O. Box 5619
Sudbury
Suffolk
CO10 2PG
Customer Relations for BA CitiExpress0844 493 0 787
(write to):British Airways Customer Relations (S506)
P.O. Box 5619
Sudbury
Suffolk
CO10 2PG
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D
Deaf phone - customers0141 242 1564
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E
Executive Club/BA Miles - Customer numbers:
Gold Card Holders 0800 123 111
Silver Card Holders 0800 408 0009
Blue Card Holders and BA Miles0844 493 0 747
Republic of Ireland (all Cards) 1 800 626 747 (select Executive Club option)
Ex-UK Trade +44 (0)191 490 7901
Executive Club Customer Relations P.O. Box 111
Sudbury
Suffolk
CO10 6FB
Express ParkingTerminal 1: 020 8562 9822
Terminal 4: 020 8562 9177
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F
Flight enquiries (all UK airports)0844 493 0 777
Flight enquiries (Ireland) 01 886 6705 (Rep of Ireland only)
Forms & Documents (UM/Medical) 01480 426 426
Fax: 01480 426 427
(write to): Astron House
Tower Close
Huntingdon
Cambridgeshire
PE17 7DH
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G
Galileo Help Desk 08708 501 500
01 602 0455 (Rep of Ireland only)
Group Sales 0844 493 0 765
01 8454184 (Rep. of Ireland only)
Fax: 01 8454219 (ROI only)
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H
Health
General Immunisation AdviceVisit www.fitfortravel.scot.nhs.uk
High Life enquiries020 7534 2400
Fax: 020 7534 2401
(write to):High Life
Cedar Communications Ltd
Pegasus House
37-43 Sackville Street
London
W1S 3EH
email: high.life@cedarcom.co.uk
HM Customs and Excise 020 7928 0533
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I
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J
Top
K
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L
Left Luggage LHR T1 020 8745 5301
London Eye 08705 000 600
08704 003 005 (travel trade members)
Lost Luggage:
LHR T1020 8562 9898
LHR T4020 8562 9244
LGW01293 666 359/60
MAN0161 489 2423/2636/2637
GLA0141 207 9162/9018
EDI0131 344 3255
NCL0191 286 0966 x4427
BFS02894 422 888 x4017
DUB01 886 6747 (Aer Lingus)
01 814 4971 (British Midland)
ORK021 327 112/138 (Aer Lingus)
SNN061 709 325/6 (Aer Lingus)
Servisair 01 814 4881 (Rep of Ireland only)

Lost Property on aircraft0208 745 0342(LHR)
email:heathrow.lostproperty@excess-baggage.com
01293 666 362 (LGW)
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M
Marine 0844 493 0 770
MCO/MPD Duplicate Usage (BSP)020 8564 2123
Medical Clearance Unit
0700-200 Mon to Fri
0900-1700 Sat and Sun		020 8738 5444
Fax: 020 8738 9644
(write to):British Airways
Passenger Medical Clearance Unit
Waterside (HMAG)
PO Box 365
Harmondsworth
UB7 0GB
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N
Top
O
On Business Service Centre0844 493 0 748
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P
Passport Office(UK)08705 210410
Passport Office (Irish)01 671 1633 (Rep of Ireland only)
Press Office - British Airways020 8738 5100
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Q
Qantas
AD75 Department
Monday to Friday from 1000-1200 and 1400-1600		020 8600 4375
Fax: 020 8846 0574
Corporate Sales020 8738 3557
Fax: 020 8897 7669
Customer Careccarelondon@qantas.com.au
Groups Department020 8846 0466
or groupsuk@qantas.com.au
Fares Helpline020 8600 4318
or shrukifares@qantas.com.au
Telephone Sales08457 747 767
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R
Rapport (Trade Support)0906 302 20 30
1 890 709 999 (Rep of Ireland only)
Refunds UK Travel TradeFax: 020 8738 9353
(write to):British Airways Plc
Refunds Unit
HDA1 (R46)
Waterside
Harmondsworth
Middlesex
UB7 0GB
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S
Sabre Help Desk020 8572 9002
BA Shareholders (shares/dividends/registrations) 01179 306 600
Shopping the World (inflight purchases)08456 000 757
+44 (0)8702 410 777 (ex UK)
Fax: +44 (0)1844 261 135
(write to UK Freepost address):British Airways Inflight Retail
Freepost (OF 438)
Thame
Oxon
OX9 3BR
( write to Overseas PO Box address):British Airways Inflight Retail
PO Box 21
Thame
Oxon
OX9 3BR
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T
Ticket Retrieval0906 302 20 30
Trade Support (Rapport)0906 302 20 30
1 890 709 999 (Rep of Ireland only)
Travel History Department
(missing mileage/points queries)		0844 493 0 747
Fax: 01787 372 935
(write to): British Airways Executive Club
Travel History Department
PO Box 111
Sudbury
Suffolk
CO10 6FB
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U
UM forms (red/white striped wallets) order line
(Astron)		01480 426 426
Fax: 01480 426 427
BHX UM forms (send to) British Airways Passenger Services
Eurohub
Birmingham Airport
B26 3TZ
DUB UM forms (send to)British Airways Ticket Desk
Main Terminal
Dublin Airport
County Dublin
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V
Top
W
Worldspan Help Desk020 8745 1999
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X
Top
Y
Top
Z
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