Travel Agents Only*: 1-800-AGENT BA
In order to better serve you, 1-800-AGENT BA may only be used where GDS or online functionality does not exist. Therefore, agents may call for the following:
- e-ticket revalidation
- Pre-paid Travel Advice (PTA) requests
- Unaccompanied Minors or medical requests (special accommodations for passengers with disabilities)
- Pet or weapon requests
- In the event of a disruption to our services
* PSAs should utilize the PSA dedicated number and microsite for PSA specific queries.
Travelers Only: 1-800-AIRWAYS
TTY: 1-866-393-0961
Agent Discount Travel (AD75/AD50):
You can book your own AD75/50 travel, please click here for instructions.
Baggage:
Delayed Baggage: To check on the arrival of delayed bags, please be sure to have your ten digit file reference (e.g. JFKBA12345) available and call Baggage Services at:
1-800-828-8144 in the USA
1-800-510-4244 in Canada
Locating mishandled baggage online: please click here to access World Baggage Tracer (need ten digit file reference).
Baggage Claims:
Passenger with lost or damaged baggage must file a claim. They should have copies their ticket, boarding pass, Property Irregularity Report and receipts for expenses and contact:
For US and Canadian Residents
British Airways - Baggage Claims
P.O. Box 300686
Jamaica, NY 11430-0686
Fax #: 1-212-251-6711
*Please note if passengers are requesting compensation for lost or damaged baggage plus additional expenses that they incurred such as hotels bill, delays, meals or any other customer service issues they should be referred to Customer Relations:
For US and Canadian Residents
British Airways Customer Relations NA
P.O. Box 300686
Jamaica, NY 11440-0686
Fax #: 1-212-251-6711
British Airways World Cargo:
For information and reservations with British Airways World Cargo, please click here to find your local World Cargo office.
Corporate Headquarters:
British Airways plc
Waterside
Harmondsworth
UB7 0GB
Great Britain
Phone: 011-44-20-8759-5511
Customer Relations:
In the United States and Canada, please contact:
British Airways Customer Relations- NA
PO Box 300686
Jamaica, NY 11430-0686
Fax: 1-212-251-6711
Executive Club:
Blue Tier Members:
Dedicated Reservations: 800-452-1201 / Member Services: 800-955-2748
Silver Tier Members:
Dedicated Reservations: 800-356-7127 / Member Services: 800-955-6092
Gold Tier Members:
Dedicated Reservations: 800-325-4504 / Member Services: 800-955-6086
Overseas Callers - USA:
Dedicated Reservations: 718-335-7070 / Member Services: 763-591-9731
Overseas Callers - YYZ
Dedicated Reservations: 416-250-9429
Flight Information (Arrivals/Departures):
For Arrivals and Departures information, click here.
GDS (CRS) Helpdesk Numbers:
Amadeus Helpdesk: 305-406-8800
Apollo Helpdesk: 770-280-8500 (for hardware issues: 800-762-3490)
Sabre Helpdesk: 866 334-7551(for hardware: 800-331-7260)
Group Sales North America:
1-877-359-4777
On Business
1-800-255-5305
M-F 8am-8pm EST
Refunds:
British Airways Ticket Refunds-USA/CAN
PO Box 300745
Jamaica, NY 11430-0745
Fax number: 1-212-251-6753
Round the World Desk
1-800-828-7797
