Are your clients ready to fly?
1. Use Manage My Booking Manage My Booking (MMB) is an online tool that allows passengers to input certain personal information required by law, enter a seat request or choose a special meal. Manage My Booking at ba.com/mmbez was designed with you and your clients in mind. Be sure to send the above link to your clients. It gives your clients a single entry point, free from selling links, to manage every detail of an upcoming flight from their home, hotel or office computer. To use Manage My Booking, click here. 2. Enter US government mandated APIS information It is required by law that all passengers traveling into or through the United States provide a contact address along with all of their standard passport information. Ensure this is done at the time of booking or entered at ba.com/mmbez prior to your client's arrival at the airport. For more information and the GDS entries to enter APIS information, please click here. 3. Add E-mail address and mobile phone number By adding your client's e-mail address and mobile phone number to their booking, your client will receive an e-mail or text message if their flight is cancelled. (Rest assured, traveler email and mobile phone information is only used for servicing PNRs. The information expires as soon as travel is complete). To learn how to input your client's mobile phone and e-mail address into their PNR, please click here. 4. Encourage your clients to use Online Check-in and Boarding Pass* With Online Check-in, your clients can check themselves in, select or change seats, and print their own boarding passes within 24 hours of a scheduled departure, even if they have luggage to check in. When they arrive at the airport, they simply need to deposit their bags at the Fast Bag Drop,** pass through security, and then go directly to their departure gate. Enhancements to Online Boarding Pass What's more, there is a new “Boarding pass options” stage of the online check-in process on ba.com where the online boarding pass may be forwarded to a fax machine, sent as an e-mail, or saved as a PDF for future printing. Please note that travelers still need to have a printed boarding pass before they can be accepted for travel at the airport. For further information about the recent enhancements to online boarding pass, please click here. Please note that for customers departing London Heathrow Terminal 5 only, the following applies: If they’re flying long haul or taking a short haul flight to Moscow, St Petersburg, Tripoli or Kiev and they’ve checked in online or at a Check-in kiosk at the terminal, please let your clients know that they still need to go to one of the passport and visa check desks before going to Security. This helps keep the flow of people through Security running smoothly as any issues will have been handled beforehand. (If passengers have luggage to check-in, their passport and visa will be checked at a Fast Bag Drop or Customer Service Desk.) For further information regarding London Heathrow Terminal 5, please click here. Here is a PDF you may print or forward to other travel agent colleagues for easy reference Here is a PDF you may forward to your clients * Online Check in and Boarding pass apply to British Airways operated flights only. ** Please note that customers need a printed boarding pass to use the Fast Bag Drop. |
