Online Check-in

In order to make your customers' pre-airport experience as convenient as possible, we encourage you to send this link directly to your customers or place this link on your travel website so your clients may utilize Online Check-in:

www.ba.com/mmbez

With Online Check-in and Online Boarding Pass, your customers can save time and avoid queues by checking in and selecting their seat online, from the comfort of their home, office, or anywhere with an internet connection. This now includes families and groups of up to 9 customers. Then, when your customers arrive at the airport, customers with hand-baggage only* can proceed directly to their departure gate and those with baggage to check may utilize the Fast Bag Drop facility and then proceed to their departure gate.

Click here for a link to an Online Check-in demo so you can better explain the quick and easy steps to your customers.

Online Check-in benefits for your clients:

• Check in remotely from their office, home or hotel from 24 hours before departure.
  
• Choose the best available seat, using an interactive seat map.
  
• Print out their boarding pass from their home or office. Once they have checked in online they can proceed straight to the gate if they have hand-baggage only* or check in hold baggage at the Fast Bag Drop. Customers who are unable to print a boarding pass can still check in online and customers will be given an option to either print, fax, save or email their boarding pass.
  
• Print out information to help you navigate their way through the airport.
  
• Locate their boarding pass collection and baggage drop points.
  
  * Please note that for customers departing London Heathrow Terminal 5 only, the following applies: If they’re flying long haul or taking a short haul flight to Moscow, St Petersburg, Tripoli or Kiev and they’ve checked in online or at a Check-in kiosk at the terminal, please let your clients know that they still need to go to one of the passport and visa check desks before going to Security. This helps keep the flow of people through Security running smoothly and ensures that any issues will have been handled beforehand. (If passengers have luggage to check-in, their passport and visa will be checked at a Fast Bag Drop or Customer  Service Desk.)  For further information regarding London Heathrow Terminal 5, please click here.
  
  
  

Online Check-in: who should use it?
· Customers booked on a British Airways marketed and operated flight.
· Customers on any ticket type e.g. e-ticket, ATB with magnetic stripe ticket and paper ticket.
· Customers over 16 years of age.
· Customers with or without baggage to check.*
· Customers with up to nine (9) people in the same booking may check in at the same time.
· Customers travelling with children and infants.

* If customers need to check baggage, they simply go to the Fast Bag Drop at the airport and then proceed to security and then onto their departure gate.

Between 1 and 9 (inclusive) passengers in the booking?
When your customer logs in to the system it will pre-allocate a seat for them and will allocate adjacent seats for all other customers on the booking (including children and infants who have to have their seats allocated at the airport). This seat pre-allocation process will automatically recognise your customers' Executive Club tier status and select the appropriate seats within the cabin.
If your customer changes their pre-allocated seat, the seats reserved for the other customers on the booking will not be changed automatically and will need to be changed individually.
If your customer has changed their seat and all the other customers still want to be seated together, their pre-allocated seats will need to be changed using the online process. 

How to print a boarding pass
British Airways is offering your customers the opportunity to print their own boarding pass before going to the airport, when travelling from selected airports. Where this service is available, customers will be given an option to either print, fax, save or email their boarding pass.

What to do:

1) Retrieve the booking through Manage My Booking at www.ba.com/mmbez.
2) Click on the 'Check-in now' button to check in the first customer. If
     there is more than one customer on the booking, each customer 
     must be checked in individually.
3) Confirm the flight details which will be pre-filled, and complete the 
    check-in process. If a customer is travelling from an airport enabled for
    online boarding pass printing, they will be provided with the appropriate link.
4) At the end of the check-in process, there will be a link at the bottom
    of the page allowing a customer to return to Manage My Booking, for the next 
    customer to be checked in
5) Customers will be given an option to either print, fax, save or email their boarding pass
    and click on the red button with their required option.

When using this service, if customers have hand baggage only, they can proceed directly to the security checkpoint at the airport. If they have baggage, they will need to take it to our Fast Bag Drop.

If the Online boarding pass button is not available, your customers can still use Online Check-in.  All they need to do is collect their boarding pass from the Check-in kiosk once they have checked in for their flight.

Travelling to/from the United States
British Airways is required by the US Department of Transportation to provide passport information for all customers travelling on flights to or from the US.  If a customer is a US citizen, they will be asked to provide details of an emergency contact.  Before using Online Check-in, your customers must ensure their Advance Passenger Information data has been entered in Manage My Booking

When can Online Check-in not be used?
There are a few situations when Online Check-in may not be utilised: