Find all the forms you need at a glance, ranging from medical clearance to raising fare issues.
We have also included some information about EU regulations you may need to refer to.
If you have Corporate Fare filing issues, you can raise them online for our helpdesk.
If you've had previous Corporate Fare issues you can also view these.
If you need to raise Leisure Fares Distribution issues, you can do this online.
You can also view previous Leisure Fare issues you may have had.
If you need to raise a Refund Request that you cannot process yourself in your GDS.
Please allow up to 6 weeks for us to process your request.
You can raise requests with our Customer Relations department on behalf of your customers.
Please provide as much information as possible to ensure your query is dealt with efficiently.
Required if a passenger's health is in doubt (illness, hospital stays, injury, surgery)
Also if special services are required (oxygen, carrying medical equipment)
Refunds or reimbursement may be awarded under EU legislation if there has been a flight cancellation.
The claim form must be filled in on behalf of the person that paid for the booking.
