Self-Service Check-in kiosks
Passengers can use the Self-Service Check-in kiosks even if they are travelling with baggage. After Self-Service Check-in kiosks they can take their bags to a dedicated bag-drop desk (Fast Bag Drop), where baggage is tagged and the usual security questions are asked. British Airways has an ongoing programme of installing Self-Service Check-in kiosks. Using the Kiosks is very simple, as all the instructions appear on screen. If your customers have any difficulties however, there is always a British Airways member of staff nearby to help. Collecting customer information To allow your customers to take advantage of Self-Service Check-in kiosks, enter the following information in the GDS each time you make a booking: The FOID. This is crucial - without it, customers will not be able to use Self-Service Check-in kiosks. The customer's email address. With it, we can forward flight itineraries and other useful service information. As well, we can contact customers directly if there are flight disruptions - so you don't have to. The customer's mobile phone number - so they can receive a text message if there are any flight disruptions. The API - for flights to the United States, Canada and Australia, among other destinations. This information is required for security purposes; by entering it when you make the booking, you will save your customers time during the check-in process. Who can use it? · Customers travelling on British Airways operated flights · Adults, children and infants travelling on an e-ticket o Groups of up to six passengers per booking can check in using one transaction o Groups of more than six passengers per booking will be checked in individually · Adults, children and infants travelling with a magnetic stripe ticket o Groups of any size per booking will be checked in individually Please note, if your customers are travelling as a family or a group, their seats will usually be pre-allocated together. If they choose to move to another seat, they will be moving away from the other members of their group and we cannot ensure they will be seated together. How to use There are five simple steps to using the Self-Service Check-in kiosk. You can explain them to your customers as follows: 1) Insert your ATB, Executive Club card or credit card (if the number was entered in the FOID field) as a form of identification. 2) Booking details appear on screen - verify these details. They can change their seat if they wish. 3) If returning within 24 hours, they can also check in for their British Airways return journey. 4) They are now checked in and their boarding card is printed at the machine (or ATB updated and returned). 5) If you have hold baggage, you can deposit it at the Fast Bag Drop. 6) You can then proceed through security as usual and board the aircraft. Important Points to note If the customer has more than one e-ticket held in the system for travel that day then a list of all the valid tickets will be shown and the customer selects the one to be used. Passengers with 'open dated' return sectors in their e-ticket booking or who hold an open dated return ATB ticket can check-in for these sectors. It is important to note that the passenger will be checked in for the next scheduled service on that route provided a seat is available. For identification, use the same credit card that was used to make payment (your customers will not be charged anything for this service, their card is for identification only) Your customers may be asked for more information to find their booking. They will be given a list of options, from which they need to choose “Flight Number” Useful information to send to your clients If your customer would like further information about Self-Service Check-in kiosks, these useful web links and guides should answer any questions. You can download the necessary information and forward it to your customer by email. Download a PDF about Ease - Online Check-in with BA(243K) Download a PDF about Fly through the airport with BA(146K) Download a PDF about Intranet Copy on MMB with BA(48K) Download a PDF about Self-Service Check-in Kiosks with BA(98K) |
